We're a helpful bunch here at Paws on Track  and want to ensure you have a great experience when shopping with us. Below you will find a selection of frequently asked questions to help answer any queries you may have. Please click on the relevant heading to read more.

Frequently asked questions

How do I make an order on your website?

Making an order is very simple. Find the products you wish to purchase using the navigation bar or the search bar. Add the products including the size and colour to your basket and then checkout.

Can I make an order over the phone?

Yes, we are more than happy to take your order over the phone. Call us on 07504795811 and we will place your order for you, as well as answering any queries you may have.

What payment methods are available?

We accept all major cards and Paypal.

How soon will my order be delivered.

If an order is received before 14.00 we will process it the same day, after 14.00 and it will be processed the next working day. We aim for all deliveries to arrive within 3 - 5 working days.

What do I do if I want to return my order?

We have a full return policy. For all details please see our dedicated return policy section.

Still need help?

Please feel free to call us on 07504795811 or email us on jacquiwingfield@pawsontrack.co.uk and we will be happy to help you with any queries you may have or give you any advice you may need.