DELIVERY & RETURNS

DELIVERY POLICY

FREE STANDARD UK Delivery On Orders £10.00 Or Over

Available shipping options are:

 

Standard Delivery 3-5 Working Days - FREE

Express Delivery 1-3 Working Days - £4.95

UK Delivery Charges On Orders Under £10.00

Standard Delivery - £1.50

Express Delivery 1-3 Working Days - £4.95

We currently only deliver within the UK and not overseas

RETURN & EXCHANGE POLICY

 When you return a product to us in addition to your statutory rights and where the goods are not defective, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day that we receive the goods in question back from you.

We will refund the price of the goods in full together with the original delivery charge (provided you return the full order to us), but not the costs you incur in returning the item to us.
 When a return is because you claim that the goods are defective, we will examine the returned goods and will notify you of your refund by either post, telephone or email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 21 days of the day we confirmed to you that you were entitled to a refund for the defective goods. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

 

 Please ensure that you return goods to us within 14 days of your cancellation of the Contract. This does not affect your statutory rights where the goods are faulty or not as described.
 

 In the case of returns of non-defective goods, , We may also reduce the amount of money refunded to you where you have used the goods beyond the handling that is necessary for you to make sure the goods are as you expected, for example the handling you would do in a shop. This is in accordance with your statutory rights. 

 

 Unless we have agreed otherwise, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.

CUSTOMER SERVICE

(+44) 7941544625

jacquiwingfield@pawsontrack.co.uk

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